Shipping Options + Details

 

*Important: For all international orders or non-contiguous USA orders, including APO/FPO addresses orders, please read here for shipping details prior to completing your order.


How do we ship your order?

CaljavaOnline has proudly shipped ready-made gum paste flowers and professional cake decorating supplies worldwide for over 40 years. With decades of experience handling delicate edible decorations, we understand how critical secure packaging and reliable delivery are to your business and events.


Careful & Secure Packaging

Due to the fragile nature of gum paste flowers and specialty cake decorations, every order is carefully packed using our custom-developed protective packaging system. This ensures your products arrive safely and in excellent condition, whether shipping domestically or internationally.


Shipping Schedule & Order Processing

Orders placed:

Please plan your orders accordingly to meet your event and production timelines.


Shipping Carriers

We ship using trusted carriers to ensure dependable delivery:

Shipping methods and transit times are displayed at checkout.


Shipping Locations

This allows us to efficiently ship a wide range of cake decorating supplies while maintaining product quality.


Address Requirements

📦 Physical addresses only
We do not ship to PO Boxes for domestic orders. Please ensure a valid physical shipping address is entered at checkout to avoid delays or order cancellation.


Important Shipping Notes

 

Shipping Details 

Standard Ground Shipping

**Not valid for international customers; Hawaii, Alaska, Puerto Rico + APO/FPO addresses may require extra shipping on top of these charges.

Caljava Shipping Map

*The Free Shipping is standard ground shipping and valid for ONLINE PURCHASES and Contiguous U.S.A. addresses ONLY (excludes APO/FPO addresses).

*All orders will be processed within 2-3 business days once order has been placed. Please see Processing & Delivery Time below for more info.

Expedited Shipping

Need your order sooner? Caljava Online offers expedited shipping options to help meet tight deadlines for weddings, events, and production schedules.

After placing your online order, you may request an expedited shipping quote by:

Available expedited shipping services include:

  • Next Day Air

  • 2-Day Air

  • 3-Day Express


Requesting an Expedited Quote Before Ordering

If you’d like a shipping quote before placing your order, please email us with the following details:

  • Product SKU(s)

  • Quantity

  • Complete shipping address

Our team will respond promptly with available expedited shipping options and pricing so you can plan confidently.


Important Expedited Shipping Notes

  • Expedited shipping rates are not automatically calculated at checkout

  • Processing times still apply prior to shipment

  • Delivery timelines depend on carrier availability and destination

We recommend contacting us in advance if your order is time-sensitive.

Please refer to our CaljavaOnline.com Shipping Calculator for shipping costs based upon order value. Please adjust your ordering schedules to accommodate 3-4 days ship time from Texas.

***Additional expedited shipping options are available upon request.  Call (800)207-2750.

Local Order Pickup - Katy, Texas Warehouse

Customers located in the Houston, Texas area are welcome to pick up their orders in person at our Katy, Texas warehouse.

Pickup Location:
4157 Clay Commerce Dr., Suite #200
Katy, TX 77449

Pickup Hours:
🕘 Monday–Friday | 9:30 AM – 4:00 PM
(Closed on weekends and holidays)


How Local Pickup Works

  • Orders may be placed online or by phone

  • Once your order is ready, you will receive a “Ready for Pickup” email notification

  • Orders will be held for up to 5 business days from the notification date

⚠️ Orders not picked up within 5 business days may be canceled and subject to a 10% restocking fee

If you need additional time, please request an extension before the hold period expires by emailing pocaljava@gmail.com with your:

  • Order number

  • Order date


Selecting Local Pickup at Checkout

If placing your order online and choosing local pickup:

  1. Proceed to checkout

  2. In the Notes section below your cart, enter:
    “I would like to pick up my order in person.”

  3. Submit your order

Our team will notify you as soon as your order is ready for pickup.

Processing & Delivery Time

Once payment has been successfully cleared, orders are processed and prepared for shipment within 2–3 business days.

Payment clearance times:

  • Credit card payments: Typically clear overnight

  • E-check payments: May take approximately 3–7 business days to clear

⏳ Please note: Weekends and public holidays are not included in processing time.


Estimated Delivery Times

After your order ships, estimated transit times for ground shipping are:

  • 5–7 business days, depending on destination and carrier

Delivery times begin after your order has shipped and do not include processing time.


Busy Season Shipping Notice

While we make every effort to ship orders as quickly as possible, processing and transit times may be extended during peak seasons due to increased order volume.

Please refer to the shipping timeline chart below for guidance when planning time-sensitive orders, such as weddings, holidays, or large production schedules.

We strongly recommend placing orders early during busy periods to avoid delays.

Caljava Online Shipping Details

*Processing time may be extended due to high volume of orders during special sale events, such as Black Friday and Cyber Monday Sale.  Please allow up to 7-10 business days period to receive your order.  If you need your sale items to arrive earlier than our time frame, please contact us via email or call with your order number ready to discuss expedited shipping options.

Sold Out Items

Due to the high volume of orders, our inventory might not be up-to-date. Any out of stock / sold out item will be automatically refunded to the original payment.

 

International Shipping

Caljava Online proudly ships internationally and has successfully delivered cake decorating supplies and gum paste flowers to customers around the world for decades. We are committed to providing fast, reliable international shipping at the most competitive rates available and are happy to assist with special shipping requests when possible.

Please note that international shipping costs, including shipments to APO/FPO military addresses, are calculated based on the total dimensional weight of the package and destination country.


How to Place an International Order

To place an international order, please email us directly so we can provide accurate shipping options and pricing.

📧 Email: Sales@CaljavaOnline.com

Please include the following information:

Once we receive your request, we will email you a sales quote that includes available international shipping options and costs.

👉 Please respond within 5 business days to confirm your order. After confirmation, we will send a PayPal invoice for payment.

Orders are typically shipped within 48 hours or less after payment is received. You will receive a shipping confirmation email with tracking information once your order ships.


Request an International Shipping Quote First

Yes—international shipping quotes are available before placing an order.

To request a quote, please email:

We will provide estimated international shipping costs and available options, primarily based on USPS International shipping services.

⏱️ Estimated USPS International delivery time: 3–14 business days (varies by destination)


Important International Shipping Notes

We recommend selecting your shipping method carefully and ordering early for time-sensitive events.

For shipping quotes not listed or to calculate your own postage please visit here and to calculate your international postage please use the International Postage Price Calculator.


Concerns 

Why Are My Shipping Charges Higher Than Expected?

We understand shipping costs can sometimes seem high—especially for lightweight items like gum paste flowers. The primary reason is something called Dimensional Weight (DIM) Shipping, which is now standard practice for major carriers like FedEx and UPS.


What Is Dimensional Weight Shipping?

Dimensional weight is a pricing method that calculates shipping costs based on the size (volume) of a package rather than its actual scale weight.

Because our gum paste flowers are lightweight but delicate, they must be shipped in larger protective boxes to ensure they arrive safely. While the contents may weigh very little, the package occupies more space on delivery trucks and aircraft—resulting in higher shipping costs under dimensional weight pricing.

Carriers charge shipping based on whichever is greater:

  • The actual weight of the package, or

  • The dimensional (volume-based) weight


Why This Affects Gum Paste Flowers & Cake Decorations

  • Gum paste flowers are fragile and oversized relative to their weight

  • Protective packaging increases box size for safe delivery

  • Larger boxes = higher dimensional weight

  • Orders that include gum paste flowers and fondant may ship in separate boxes to prevent damage

This separation is intentional and helps ensure all items arrive in perfect condition.


How Dimensional Weight Is Calculated

Shipping carriers calculate dimensional weight using this formula:

Length × Width × Height (in inches) ÷ DIM factor

  • DIM factor:

    • 166 for most U.S. ground shipments

    • 139 for shipments to Canada

All measurements are rounded to the nearest whole inch. The final shipping charge is based on the greater of the dimensional weight or actual weight.


Why FedEx & UPS Use Dimensional Weight Pricing

FedEx and UPS apply dimensional weight pricing so they can account for the space a package occupies on trucks and airplanes—not just how much it weighs. This policy helps carriers manage capacity for large, lightweight packages.


Our Commitment to Safe Delivery

While dimensional weight pricing is set by carriers and outside of our control, CaljavaOnline is committed to:

  • Using secure, protective packaging

  • Preventing breakage or damage during transit

  • Offering reliable shipping options with trusted carriers

We always recommend ordering early and reviewing shipping options carefully—especially for event-driven orders like weddings and holidays.